Returns & Refund Policy
Every creation at Anjori Arts is made by hand with dedication. Here is our clear policy on transit damage, returns, and refunds.
Transit Damage Promise
If your artwork arrives damaged in transit, we refund the full amount you paid. That means a 100% full refund, every time.
Generic & Ready-to-Ship Artworks
Standard catalog paintings and handcrafted earrings can be returned within 7 days of delivery, provided they are unused, in original condition, and securely packed in their original packaging. The customer bears the return courier charge. If you return an artwork that arrived in good condition, or ask us to stop one that has already shipped and it comes back to us, we refund the amount you paid less what we spent sending it to you (the outbound shipping) and the payment processing cost Razorpay keeps on every payment. Cancelling before dispatch, and any transit damage reported as described here, is refunded in full. Sign in and choose Request a return on your order, and the studio will confirm by email.
Custom Orders
Custom-dimension paintings and personalized themes are individually crafted to order. We share work-in-progress photos for your approval before final varnishing. Once approved and dispatched, custom orders are non-returnable, except in the rare event of transit damage reported within 48 hours of delivery, which is fully refunded.
Refund Timelines via Razorpay
Approved refunds are credited directly back to the original payment source (UPI, Credit/Debit card, NetBanking, Wallet) through our secure payment gateway Razorpay:
Order Cancellations
• Ready Inventory: Orders can be cancelled at zero charge before courier dispatch. Choose Request cancellation on your order or receipt, and the studio will confirm by email. Once the parcel has shipped, choose Request to stop delivery instead: we will try to stop it with the courier, but cannot promise it can be stopped. If the parcel comes back to us it is refunded as described above for returns; if it reaches you first, the return window applies.
• Custom Orders: Custom projects require a 50% advance deposit to begin sketching and surface preparation, with the remaining 50% payable upon milestone photo approval prior to dispatch. If a Custom Order is cancelled after you have paid, we refund what you paid less the payment processing cost Razorpay keeps on every payment. If work has already started, we also keep, from the deposit only, what covers materials already bought and work already done, and tell you what it covered. Any balance you paid is refunded less only its processing cost. If you ask us to stop a Custom Order that has already shipped and it comes back to us, we also keep what we spent sending it to you. Transit damage reported as described here is refunded in full.